In order to ensure that the JobRouter app works smoothly with your JobRouter installation, various aspects must be considered during installation and configuration.
Internet / Intranet
The mobile device (client) on which the JobRouter app is installed and the JobRouter backend (server) are communicating over the the HTTP(S) protocol. Therefore, both the server and the client must be on the same network.
Please note: A self-signed certificate is not permitted.
JobRouter URL
The JobRouter URL must support the Socket Secure Layer (SSL), therefore the URL must start with https://. In addition, the complete URL must always be included (Fully qualified domain name,FQDN) and no abbreviated URL may be used in which, for example, the domain specification does not occur.
Wrong:
http://example/jobrouter
Right:
https://www.example.org/jobrouter
Please note: An IP-based URL call with the app is not possible.
Single-Sign-On
For detailed instructions for the integrated Windows authentication, see the Tech Doc manual (integrated in the administration manual) chapter Authentication-Mobile Client with Single sign-on.
Troubleshooting
•In case of errors the JobRouter app offers the possibility to send a log file via e-mail (for example to the administrator).
•To test whether the mobile device can communicate with the JobRouter server, it is possible to call the following URL in the Web browser of the mobile client:
Example:
https://www.example.org/jobrouter/api/rest/v2/application/connections/verify
If a response is returned in this form, the call of the JobRouter server was successful.
{"connections":{"jobRouterVersion":"5.0.0"}}
