The JobTimer module allows you to define a variety of escalations in a process. There are two sorts of escalations available: those for the whole process, and those for individual steps. Escalations are always associated with escalation actions, by which you can specify certain actions to take place at certain points in time. For example, you can arrange for an E-mail to be sent to a person responsible for the process. The point in time for an action is always calculated with respect to the deadline. Both the overall process and the individual steps have a processing deadline. You define the deadline in the Process escalation actions section in JobRouter Designer. For the steps you determine the latter within JobRouter in the step properties (See chapter Add and modify a user activity). A step's processing deadline is displayed to the user in the inbox of JobRouter.
That's how you specify the overall process duration as well as the amount of time allowed for processing steps. Then you specify what should happen when a certain escalation point is reached in order to prevent an interruption in the process.
You can statically define a step's processing deadline as well as the overall process escalation time, or you can create rules that create or modify them dynamically during the process flow. A step's processing deadline can be controlled by routing rules, while the overall process escalation can be adjusted by an action rule.
Escalation scheme
