The JobRouter app can be additionally secured with biometric authentication. If biometric authentication is active, the app can only be used after a successful biometric verification via the end device (for example, fingerprint or face recognition).
Biometric authentication can be configured on three independent levels:
•locally by you as a user in the app Settings (see below),
•globally by the administrator in the user profile (see the Administrator manual),
•per process step by the process designer (see the Designer manual).
Please note: The local activation by you as a user overrides neither the global configuration by the administrator nor the configuration at a process step by the process designer.
Activate biometric authentication
Open the navigation menu and tap Settings. There, activate the Activate biometric authentication option.
When biometric authentication is requested
If biometric authentication is active, the biometric authentication screen is displayed in the following cases:
•when launching the app,
•when returning to the app from the background,
•when opening the app via an external call (for example, via a deep link or a push notification),
•when switching to a JobRouter connection that requires biometric authentication in combination with your user profile.
Deactivate biometric authentication
To deactivate biometric authentication, open the Settings and switch the option off again. To confirm, the app requests biometric authentication. Without a successful biometric authentication, the function cannot be deactivated.
Alternatively, you can deactivate biometric authentication in the system settings of your end device.
If the end device does not provide biometric authentication
If biometric authentication is required but your end device does not provide it, access to the app is only possible after activating biometric authentication on the device. Depending on the level at which biometric authentication is configured, the app displays one of the following messages.
Local activation in the app Settings
The application needs biometric authentication. Please activate biometric authentication at your local phone. If your end device does not support biometric authentication, please contact your administrator.
Global configuration by the administrator
The administrator of your JobRouter system has globally configured biometric authentication. The app can only be executed with active biometric authentication. Please activate biometric authentication on your device. If your end device does not support biometric authentication, please contact your administrator.
Process steps with biometric authentication
A process designer can configure individual process steps so that they can only be opened after a successful biometric authentication. Such steps are marked with an icon in the inbox and process box, so that you can distinguish them from steps without biometric authentication.
When you open a marked step, the biometric authentication screen is displayed.
If biometric authentication is deactivated and you open a step that requires biometric authentication, the app prevents access to the process step and prompts you to activate biometric authentication in the Settings:
This step can only be performed with biometric authentication active. Please activate biometric authentication in the Settings. If your end device does not support biometric authentication, please contact your administrator.
