The following table explains under which circumstances the substitute receives an escalation E-mail.
Escalation type |
E-mail to substitute |
|---|---|
E-mail to e-mail address |
no |
E-mail to user |
Yes, to a private substitute |
Assigning a step to a user |
Yes, to a private substitute |
E-mail notification to Job Function |
Yes, to a substitute of the Job Function |
Assigning a step to a Job Function |
Yes, to a substitute of the Job Function |
E-mail to assigned employees (Step is assigned to a Job Function) |
Yes, to a substitute of the Job Function |
E-mail to assigned employees (Step is assigned to a user and not to a Job Function) |
Yes, to a private substitute |
E-mail to assigned employees (Step is assigned to a user and a Job Function) |
Yes, to a private substitute |
E-mail to process owner |
No |
Allocating an instance to a different step (Step will be assigned to a user) |
Yes, to a private substitute |
Allocating an instance to a different step (Step will be assigned to a Job Function) |
Yes, to a substitute of the Job Function |
Allocating an instance to a different step (Step will be assigned to a user and a Job Function) |
Yes, to a private substitute |
E-mail notification to a supervisor (Supervisor is defined as Job Function) |
Yes, to a substitute of the Job Function |
E-mail notification to a supervisor (Supervisor is defined as user) |
Yes, to a private substitute |
Allocating a step to a supervisor (Supervisor is defined as Job Function) |
Yes, to a substitute of the Job Function |
Allocating a step to a supervisor (Supervisor is defined as user) |
Yes, to a private substitute |
